Overnight - Work from Home - Advisor (Telehealth Support worker)

Never worry again that COVID lockdown restrictions could impact on your mahi. Be part of the growing team that provides psychological support via phone and text to the community in this time of need.
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Provide brief counselling and support to a wide range of tangata whaiora across Aotearoa:

  • Call centre options available in Auckland, Wellington, and Christchurch initially and then have the opportunity to transition to work from home after 3 months when certain criteria is met should you so wish
  • Good hourly pay range, including time and quarter rates for overnights and time and a half on weekends plus other benefits
  • Strong focus on professional development with supervision provided along with support for professional development
  • Set rosters so you have consistent shifts and hours
  • Supportive team environment 

About the Role

This role is dynamic and diverse and will see you working as a part of a supportive collaborative overnight team.  You will work collaboratively with tangata whaiora to reduce distress due to a range of issues including anxiety, depression and other mood disorders, trauma, loneliness, relationship issues, alcohol and other drug use and problem gambling. 

More specifically your role will involve:

  • Brief telehealth support and counselling:  assessment and support planning, helping people connect with local face to face services, and providing crisis support
  • Accurately recording client information and writing brief clinical notes
  • Working with regular tangata whaiora that have a specific support plan to guide your approach
  • Using your counselling and support skills across different channels including phone, email, SMS, and online chat
  • Participating in continuous improvement of quality and service developments 
  • Ensuring ethical, culturally sensitive service delivery for all tangata whaiora

About You

  • Experience working in Mental Health and/or Addictions
  • Excellent communication skills and ability to quickly build rapport
  • Ability to work with diverse people who have a range of support needs using a non-judgemental and empathetic approach
  • Enjoys using technology to communicate and can quickly transition from one support session to another
  • Telehealth experience or face to face counselling (paid or volunteer) would be ideal
  • Qualification in Mental Health and/or Addictions or working towards (not essential)
  • Fluency in Te Reo or Pasifika languages is desirable (not essential)

About us:

Homecare Medical is a leader in New Zealand’s virtual healthcare landscape. We bring together a range of national helplines– Need to talk 1737, Alcohol & Drug Helpline, Gambling Helpline – to provide 24/7 support online and over the phone.

As part of our well-respected national organisation, you will be supported Pokohiwi Ki Pokohiwi (shoulder to shoulder) with on-going learning and development, guidance and coaching from a knowledgeable leadership team. We value lived experience.

If you are ready to extend your positive impact on the lives and well-being of your fellow New Zealanders, we would love to hear from you!  

Or, know someone who would be a perfect fit? Let them know!


Whether we're nurses, counsellors, accountants or clinicians, everyone at Homecare Medical works to virtually support Kiwis with their wellbeing and to connect them with care.

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