Mental Health & Addictions Advisor (Telehealth Support Worker)

Never worry again that COVID lockdown restrictions could impact on your mahi. Be part of the growing team that provides critical frontline psychological support to the community in this time of need.
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Provide brief counselling and support to a wide range of tangata whaiora across Aotearoa:

  • Good hourly rate, including penal rates for weekends and overnights and other benefits
  • Strong focus on professional development with external supervision provided along with support for professional development
  • Work from our purpose-built offices in Auckland, Wellington, or Christchurch initially and then have the opportunity to transition to work from home after 3 months when certain criteria is met
  • Set rosters so you have consistent shifts and hours
  • Extremely supportive team environment working with others from around the country

About the Role

This role is dynamic and diverse and will see you working as a part of a supportive collaborative overnight team.  You will work collaboratively with tangata whaiora and concerned whanau on a range of issues including anxiety, depression and other mood disorders, trauma, loneliness, relationship issues, alcohol and other drug use and problem gambling. 

More specifically your role will involve:

  • Brief telehealth support and counselling:  assessment and support planning, linking to face to face services, and providing crisis support
  • Accurately recording client information and writing brief clinical notes
  • Working with regular tangata whaiora that have a specific support plan to guide your approach
  • Using your counselling and support skills across different channels including phone, email, SMS, and online chat
  • Participating in continuous improvement of quality and service developments 
  • Ensuring ethical, culturally sensitive service delivery for all tangata whaiora

About You

  • Experience working in Mental Health and/or Addictions OR Qualification in Mental Health and/or Addictions
  • Excellent communication skills and ability to quickly build rapport
  • Ability to work with diverse people who have a range of support needs using a non-judgemental and empathetic approach
  • Enjoys using technology to communicate and can quickly transition from one support session to another
  • Telehealth experience or face to face counselling (paid or volunteer) would be ideal
  • Fluency in Te Reo or Pasifika languages is desirable (not essential)

About us:

Homecare Medical is a leader in New Zealand’s virtual healthcare landscape. We bring together a range of national helplines including Need to talk 1737, Alcohol & Drug Helpline, Gambling Helpline – to provide 24/7 support online and over the phone.

As part of our well-respected national organisation, you will be supported Pokohiwi Ki Pokohiwi (shoulder to shoulder) with on-going learning and development, guidance and coaching from a knowledgeable leadership team. We value lived experience.

If you are ready to have a positive impact on the lives and well-being of your fellow New Zealanders, we would love to hear from you!  


Or, know someone who would be a perfect fit? Let them know!


Whether we're nurses, counsellors, accountants or clinicians, everyone at Homecare Medical works to virtually support Kiwis with their wellbeing and to connect them with care.

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