Mental Health and Addictions Advisor

Help provide 24/7 Mental Health and Addictions support to New Zealanders across a range of essential services as part of the National Telehealth service.
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Provide essential counselling support to a wide range of clients across Aotearoa

  • Attractive hourly rate, including Penal rates and benefits
  • Strong focus on professional development including Group Supervision sessions
  • Work from our purpose-built offices in Auckland, Wellington or Christchurch 

About the Role

The Mental Health and Addictions Advisor role is dynamic and will see you working within a collaborative 24/7 shift team, supporting a range of essential services as part of the National Telehealth Service.

  More specifically your role will involve:

  • Counselling, assessment, intervention and support planning, referrals and crisis management
  • Accurately recording client information using new technology, tools and resources
  • Overnight Shifts will be required
  • Utilising different channels including phone, email, SMS and online chat
  • Participating in continuous improvement of quality and service developments 
  • Ensuring ethical, culturally sensitive service delivery for all users

About You

  • Previous experience working in Mental Health and/or Addictions counselling - Essential
  • Ability to manage high pressure situations and use sound judgement
  • Telehealth experience or face to face counselling (paid or volunteer) would be ideal
  • Excellent communication skills and an ability to quickly build rapport
  • Fluency in Te Reo or Pasifika languages is desirable (not essential)

About us:

Homecare Medical is a leader in New Zealand’s virtual healthcare landscape. We bring together a range of national helplines– Safe to Talk, Need to talk 1737, Alcohol & Drug Helpline – to provide 24/7 support online and over the phone.

As part of our well-respected national organisation, you will be supported Pokohiwi Ki Pokohiwi (shoulder to shoulder) with on-going learning and development, guidance and coaching from a knowledgeable leadership team. 

If you are ready to have a positive impact on the lives and well-being of your fellow New Zealanders, we would love to hear from you!  

Or, know someone who would be a perfect fit? Let them know!

Already working at Homecare Medical?

Let’s recruit together and find your next colleague.


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