Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services - available 24 hours a day, 7 days a week.
We want to give everyone in Aotearoa the opportunity for wellness.  

This is a great opportunity to work within the Family and Sexual Harm team and help support our community.  In return, we will provide guidance and coaching to support you in your ongoing professional development and a pro rata contribution to annual registration with professional body.

Atu mo te mahi | About the role 

The Family and Sexual Harm Professional role provides advice and support to service users and their whānau including but not limited to Shine Helpline, Family Violence Information Line, Elder Abuse Response Service, NZDF4U Helpline, Family Services and Directory Helpline and Safe to Talk/ Kōrero mai ka ora.  Lines are operational 7 days a week, including Public Holidays. You will be working evening shifts (2:30 pm - 11 pm); full time or part time applicants are welcome to apply.

We are also committed to ensuring our services are responsive to the needs of Māori and would encourage applications from those with experience in Kaupapa Māori and/or in applying Māori models of care in their practice.

This role is based in either our Auckland or Christchurch offices however we are open to discussing work from home or hybrid options for suitably experienced applicants.

Your role will involve the following aspects:

• Risk assessment followed by appropriate safety planning and referrals.
• Providing non-judgemental support and psycho-education within the context of family and sexual harm.
• Engaging with callers using multiple communication channels such as phone, email, SMS and online chat.
• Supporting callers when they are experiencing a high-risk situation.
• Communicating with external agencies (including emergency services).
• Accurate documentation of notes and relevant information on various databases.
• Supporting other team members in the Family and Sexual Harm Team during risk calls / risk engagements and providing de-briefing support where needed
• Participating in quality improvement and service developments to ensure effective and safe service delivery.
• Supporting the Family and Sexual Harm team and providing overflow support as required.
• Required to be able to answer calls, emails, SMS and online chat for our other Family and Sexual harm services.

Pehea koe | About you

Qualifications in a relevant field e.g. social work, psychology, counselling, addictions, nursing, psychotherapy, occupational therapy.

Registration with one of the following professional bodies:

• Aotearoa New Zealand Association of Social Workers (ANZASW)
• New Zealand Association of Counsellors / Te Roopu Kaiwhiriwhi Aotearoa (NZAC)
• Addictions Practitioners’ Association Aotearoa New Zealand (DAPAANZ)
• New Zealand Christian Counsellors Association (NZCCA)

• For Safe to Talk, 3+years' experience in a Trauma, Sexual Violence and Mental Health role

We are seeking candidates with:

• A sound understanding of Family Violence and Sexual Harm.
• Experience in supporting Māori with family violence or sexual harm.
• A knowledge and application of kaupapa Māori and/or in applying Māori models of care.
• We would prefer candidates who are able to converse in Te Reo Māori however this is not essential.
• Knowledge of the Power and Control Wheel and the impact of abuse.
• Able to identify risk and develop safety plans.
• An understanding of the following court orders and processes, e.g. protection orders, parenting orders and trespass notices.
• Excellent computer and administrative skills as you are required to multi-task efficiently and manage multiple channels of communication.
• All applicants will be required to pass relevant NZ Police vetting as per the Vulnerable Children’s Act 2014.

Ko wai hoki | About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.


Ō tātou uara | Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

• Mahia te mea tika | Do the right thing
• Hihiri e te kounga | Motivated by quality
• Ngākau nui ki te pai ake | Passion for better
• Pokohiwi ki Pokohiwi | Shoulder to shoulder

To tatou tikanga | Our culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Māori and 22% as Pasifika.