Kia ora and thank you for taking the time to apply for the position of Service Co-ordinator. We are looking for Te Reo,  Pasifika or Mandarin speakers or those with an understanding of Te Ao Māori who are enthusiastic and empathetic to join our team, providing customer service to members of their community.

• Fixed term position, full time or part time
• Competitive market salary, $22.75 per hour
• Call Centre: Wellington based
• Fun and supportive team culture

Atu mo te mahi | About the role

Every year, more than 3000 New Zealanders are diagnosed with bowel cancer and more than 1200 die from it. Māori and Pasifika people are more likely than other groups to die from bowel cancer, partly because they are more likely to be diagnosed at an advanced stage.

The National Bowel Screening Programme is free for people aged 60 to 74 years. It aims to save lives by finding bowel cancer at an early stage when it can often be successfully treated. This is your chance to be part of a bowel screening programme aiming to help reduce inequities through early diagnosis and treatment.

As a service co-ordinator you’ll be handling calls to answer questions and encourage people to take part in the programme and entering data into the database.

Our Wellington call centre operates Monday – Friday (8 – 6 pm, rostered).

Pehea koe | About you

• The ability to converse in Te Reo Māori, a Pasifika language or Mandarin is preferred but not essential.
• Cultural understanding including that of Te Ao Māori and the ability to connect with people over the telephone.
• Passion for customer service excellence and confident using a database
• Ability to analyse information before communicating this to a participant on the telephone.
• Attention to detail, able to write clearly and concisely.
• Positive attitude, flexible approach and ability to multi-task.
• A sense of humour, energy and resilience.

What we can provide

Working in a collaborative team, you'll have all the support you need with ongoing guidance and coaching along the way. You can also look forward to:

• Being part of a growing and well-respected national organisation
• An awesome whānau environment
• A culture that celebrates success
• A supportive and experienced management team
• Professional development opportunities

Ko wai hoki |About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.


Ō tātou uara | Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

• Mahia te mea tika | Do the right thing
• Hihiri e te kounga | Motivated by quality
• Ngākau nui ki te pai ake | Passion for better
• Pokohiwi ki Pokohiwi | Shoulder to shoulder

To tatou tikanga | Our culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Māori and 22% as Pasifika.