Puāwaitanga means to blossom, to flourish, to break through, and is a phone and web-based service to support Kiwis to improve their emotional wellbeing – their hauora. The service is an alternative to face to face counselling for Kiwis who are struggling but face challenges in accessing traditional counselling.

This role is the first point of contact for Referrers, Clients and Puāwaitanga Counsellors on a day to day basis. You will provide administrative support to the Puāwaitanga Service to ensure the Service delivers on its purpose, promoting efficiencies and exceptional customer service.

Atu mo te mahi | About the role

• Manage the Puāwaitanga email inbox to respond to queries regarding the Input Health portal or Puāwaitanga. Also respond to referral and reschedule requests
• Respond to phone calls on the 0800 number- includes answering questions about Puāwaitanga, booking sessions and rescheduling sessions
• Proactively supports clients through the enrolment process to ensure high engagement and conversion rates
• Ensure patient files have required data uploaded. Ensuring accurate information is entered for monthly reporting
• Keep record of clients who have booked initial session and accurately record whether they have attended initial session
• Complete referral training with external providers
• Provide Administrative support to Service Delivery Manager – Mental Health Programmes

This role can be based in the Auckland or Christchurch offices.

Pehea koe | About you

• Minimum of 2 years’ experience in an administrative position
• Previous experience working in Mental Health and understanding of Mental Health Services would be advantageous
• We would prefer candidates who are able to converse in Te Reo Māori and/or have a knowledge of Te Ao Māori however this is not essential.
• Strong Microsoft suite skills and database management and the ability to work in an organised and methodical way
• Excellent written and verbal communication skills, which includes demonstrated experience in communicating in a culturally sensitive manner and maintaining confidentiality
• Exceptional team player that demonstrates a sense of humour and energy
• Understanding of Te Tiriti o Waitangi / the Treaty of Waitangi and tolerance and understanding of diversity (e.g. including ethnicity, gender, sexual orientation, socio-economic status, age, physical ability)

Ko wai hoki | About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.


Ō tātou uara | Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

• Mahia te mea tika | Do the right thing
• Hihiri e te kounga | Motivated by quality
• Ngākau nui ki te pai ake | Passion for better
• Pokohiwi ki Pokohiwi | Shoulder to shoulder

To tatou tikanga | Our culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Māori and 22% as Pasifika.