Family and Sexual Harm, ISR Advisor (12 month-fixed term) ASAP start

Looking for passionate and compassionate Advisors to join the Family and Sexual Harm Team.
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  • Stimulating opportunity to  give everyone in Aotearoa the opportunity for wellness
  • No two days are the same in this diverse role which covers a variety of Family Harm support Services.
  • Strong, on-going learning and development programmes, guidance, and coaching. 

Whakarongorau Aotearoa is a fast-growing leader in New Zealand’s virtual healthcare landscape. We bring together a range of national helplines, including Safe to talk, the Shine helpline, Need to Talk 1737, Alcohol & Drug Helpline, The Journal and a range of other mental health services. We do so to deliver 24/7 support through mental health professionals and specialists, online and over the phone. It's a fresh, connected approach to health care that's already helped over half a million New Zealanders in less than a year. 


The Role

The Family and Sexual Harm Advisor role provides advice and support to consumers and their family/whānau accessing support.  The lines are operational 7 days a week, including Public Holidays.

 Hours:  Monday to Saturday  9am – 6pm. 

Due to the nature of the role which involves speaking with Service Users around sexual matters or the prevention of violence. Pursuant to Section 27 of the Human Rights Act 1993, we will only consider female applicants. 

Duties and responsibilities:

  • Mental Health and Addictions support, including assessments, interventions, support planning, advice, referrals, risk identification and crisis management, respecting backgrounds and cultural needs.
  • Communicating with Service Users via phone, email, SMS and online chat.
  • Developing support plans for frequent and complex callers.
  • Provide Service Users support across Family and Sexual Harm Services with a requirement to provide overflow support for 1737 and other Mental Health and Addictions services as directed.
  • Participate in quality improvement and service developments and ensure ethical service delivery
  • Accurately recording client information using various IT systems.

Your Background

  • 1-2 years studying towards qualification (ideally, completed or working towards bachelor’s degree in relevant field) and/or 3 years work experience in relevant field e.g. counselling, addictions, nursing, psychology, psychotherapy or social work  
  • Working towards registration with a relevant body within the Mental Health and Addictions field
  • Ideally, six months experience working in Telehealth or similar role, e.g. Helplines / eTherapy/F2F counselling or Therapy 

About us


Whakarongorau Aotearoa is a leader in New Zealand’s virtual healthcare landscape.


As part of our well-respected national organisation, you will be supported Pokohiwi Ki Pokohiwi (shoulder to shoulder) with on-going learning and development, guidance and coaching from a knowledgeable leadership team. 

If you are ready to have a positive impact on the lives and well-being of your fellow New Zealanders, we would love to hear from you!  

Or, know someone who would be a perfect fit? Let them know!

Kia ora, Mālō and Welcome!

We run the National Telehealth Service which delivers free health and mental health advice, support and information 24/7, 365 days a year. We also provide a range of virtual health and mental health support services.

Whether we're nurses, counsellors, clinicians, accountants, or administrators, everyone at Whakarongorau works to virtually support Kiwis with their wellbeing.

Connect with us today and help support the people of Aotearoa New Zealand.

Already working at Whakarongorau Aotearoa // New Zealand Telehealth Services?

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