Service and Support Advisor (6 Month - Fixed term)

Use your call centre experience to respond to non-clinical questions, direct callers towards local services and refer the more severe calls.
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  •  Use your excellent customer service skills to improve the health of Kiwis
  • Varied work where you use your critical thinking and judgement
  • Ongoing learning, guidance, and coaching
  • 6 Month Fixed term

About the role | Atu mo te mahi

The Service and Support Advisor (SASA) role is to answer, prioritise and respond to calls into the National Telehealth Service, Virtual Reception Lines and Out of Hours Services. 

Using Decision Support Software and other technological support, the SASA will work in close partnership with external Stakeholders, their Team Manager, People Leaders, Clinical Support Nurses and other Homecare Medical team members to ensure that service users do not experience any delay when accessing health services or information. 

About you| Pehea koe 

  • Proven experience working within a call centre, taking inbound calls
  • Current technical skills with various applications such as MS Office, Excel, Word and Outlook
  • Although not essential, Medical Receptionist or Healthcare experience would be preferred
  • Customer service experience and a strong customer service ethic
  • The ability to speak different languages would be advantageous
  • Comfortable working in a fast paced, high stress environment

About us | Ko wai hoki

Whakarongorau Aotearoa (formerly Homecare Medical) are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including Healthline and COVID-19.  We do this 24 hours a day, seven days a week across seven digital channels to virtually support kiwis to stay well and connect them seamlessly with care when they need it. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch and remote teams across the country.

Our Values | Ō Tātou Uara 

Our ambition is to virtually support people of Aotearoa New Zealand. Our values underpin all we do, and how we do it.

  • Do the right thing | Mahia te mea tika  
  • Motivated by quality | Hihiri e te kounga
  • Passion for better | Ngākau nui ki te pai ake
  • Shoulder to Shoulder | Pokohiwi ki Pokohiwi

If the idea of a role where you can positively impact the lives and well-being of your fellow New Zealanders appeals, we'd love to hear from you!  

Or, know someone who would be a perfect fit? Let them know!

Kia ora, Mālō and Welcome!

We run the National Telehealth Service which delivers free health and mental health advice, support and information 24/7, 365 days a year. We also provide a range of virtual health and mental health support services.

Whether we're nurses, counsellors, clinicians, accountants, or administrators, everyone at Whakarongorau works to virtually support Kiwis with their wellbeing.

Connect with us today and help support the people of Aotearoa New Zealand.

Already working at Whakarongorau Aotearoa // New Zealand Telehealth Services?

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