Are you interested in supporting your community through a national health screening programme?
- Permanent Position
- Competitive market salary, $22.75 per hour
- Call Centre: Wellington based
We are looking for enthusiastic, empathetic people to join our team providing telephone support to people across Aotearoa.
Atu mo te mahi | About the role
- Contact members of the community who have been invited by the Ministry of Health to complete a Bowel Screening kit.
- Take incoming and make outgoing calls to answer questions and encourage people to take part in the programme.
- Undertake data entry tasks to support the quality of the information available in the system.
You will be required to work Monday – Friday (8 – 6 pm, rostered) in our Wellington Call Centre.
Pehea koe | About you
- The ability to converse in Te Reo Māori, a Pasifika language or Mandarin is preferred but not essential.
- Cultural understanding including that of Te Ao Māori and the ability to connect with people over the telephone.
- The technical ability to use a national screening database.
- Proven ability to follow procedures and processes.
- Passion for customer service excellence.
- Ability to analyse information before communicating this to a participant on the telephone.
- Attention to detail, able to write clearly and concisely.
- Quick and alert mind, with the ability to adapt.
- Commitment to quality.
- Positive attitude, flexible approach and ability to multitask.
- A sense of humour, energy, and resiliency.
Why is Bowel Screening Important?
Every year, more than 3000 New Zealanders are diagnosed with bowel cancer and more than 1200 die from it.
International evidence shows that bowel screening programmes can save lives through early diagnosis and treatment of bowel cancer. There may be no warning signs that bowel cancer is developing. Where cancers are diagnosed through services that treat people who already have symptoms of bowel cancer, only about 40% are found at an early stage.
Māori are more likely than non-Māori to die from bowel cancer, partly because Māori are more likely to be diagnosed with bowel cancer at an advanced stage when it is more difficult to treat. A bowel screening programme that has equal screening and follow-up rates for Māori and non-Māori could reduce inequities through early diagnosis and treatment.
This free National Bowel Screening Programme aims to save lives by detecting bowel cancer at an early stage when it can often be successfully treated and has a focus on initiatives that drive equitable participation for all population groups.
Ko wai hoki | About us
Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.
Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.
We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.
Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).
We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.
Ō tātou uara | Our values
Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:
- Mahia te mea tika | Do the right thing
- Hihiri e te kounga | Motivated by quality
- Ngākau nui ki te pai ake | Passion for better
- Pokohiwi ki Pokohiwi | Shoulder to shoulder
To tatou tikanga | Our culture
Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.
Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.
To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Māori and 22% as Pasifika.