Service and Support Advisor - Triage

You'll be the first point of contact to ensure all inbound calls are answered efficiently and effectively; use and develop your clinical knowledge.
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  • Use your excellent customer service skills to improve the health of Kiwis
  • Varied work where you use your critical thinking and judgement
  • Ongoing learning, guidance, and coaching 

About the role | Atu mo te mahi

As a Service and Support Advisor-Triage (SASA-T), you'll be the first point of contact to ensure all inbound calls are answered efficiently and effectively. These calls could be Out of Hours medical services or the 0800 Healthline service.

This varied role involves responding to non-clinical questions, directing people towards local services, carrying out medical reception tasks and passing on the more severe calls to our clinical staff. This service operates 24/7 and your shifts will be rostered.

You will need to be available to work one evening per week and two weekend shifts per fortnight. This role is fixed term.

About you | Pehea koe

  • Current student of a Health Science Qualification: (5th year MBChB and above, final year nursing student or final year paramedicine student)
  • Current technical skills with various applications such as MS Office, Excel, Word and Outlook
  • Acute Health Assessment training is preferred
  • Customer service experience and a strong customer service ethic
  • The ability to speak different languages would be advantageous
  • Comfortable working in a fast paced, high stress environment

About us | Ko wai hoki

Whakarongorau Aotearoa (formerly Homecare Medical) are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including Healthline and COVID-19.  We do this 24 hours a day, seven days a week across seven digital channels to virtually support kiwis to stay well and connect them seamlessly with care when they need it. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams across the country.

Our Values | Ō Tātou Uara Our ambition is to virtually support people of Aotearoa New Zealand. Our values underpin all we do, and how we do it.

  • Do the right thing | Mahia te mea tika  
  • Motivated by quality | Hihiri e te kounga
  • Passion for better | Ngākau nui ki te pai ake
  • Shoulder to Shoulder | Pokohiwi ki Pokohiwi

If the idea of a role where you can positively impact the lives and well-being of your fellow New Zealanders appeals, we'd love to hear from you!  

Or, know someone who would be a perfect fit? Let them know!

Kia ora, Mālō and Welcome!

We run the Government-funded free to the public, 24x7 national telehealth services across seven digital channels. 

Whether we're nurses, counsellors, clinicians, accountants, or administrators, everyone at Whakarongorau works to virtually support Kiwis with their wellbeing.

Connect with us today and help support the people of Aotearoa New Zealand.

Already working at Whakarongorau Aotearoa // New Zealand Telehealth Services?

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