Family and Sexual Harm Senior Advisor - Overnights

Looking for passionate and compassionate Advisors to join the Family and Sexual Harm Team.
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Family and Sexual Harm Senior Advisor

  • Overnight position 
  • Work from home or in office
  • Stimulating opportunity to support Kiwis to stay well and connect them seamlessly with care when they need it
  • No two days are the same in this diverse role which covers a variety of Family and Sexual Harm Services support.
  • Strong, on-going learning and development programmes, guidance and coaching. 

Homecare Medical is a fast-growing leader in New Zealand’s virtual healthcare landscape. We bring together a range of national helplines, including Safe to talk, the Shine helpline,, Need to Talk 1737, Alcohol & Drug Helpline, The Journal and a range of other mental health services. We do so to deliver 24/7 support through mental health professionals and specialists, online and over the phone. It's a fresh, connected approach to health care that's already helped over half a million New Zealanders in less than a year. 

The Role

The Family and Sexual Harm Senior Advisor role provides advice and support to consumers and their family/whānau accessing support.  The lines are operational 7 days a week, including Public Holidays. You will work overnights (11pm – 7am) full time or part time applicants are welcome to apply.   

We offer base rates plus additional pay for overnight work:

  • Monday 7pm – Friday 7am  - base rate plus 0.25
  • Friday 11pm – Monday 7am – base rate plus 0.5
  • Public holiday – paid at double base rate

Due to the nature of the role which involves speaking with Service Users around sexual matters or the prevention of violence. Pursuant to Section 27 of the Human Rights Act 1993, we will only consider female applicants. 

Duties and responsibilities:

  • Mental Health and Addictions support, including assessments, interventions, support planning, advice, referrals, risk identification and crisis management, respecting backgrounds and cultural needs.
  • Communicating with Service Users via phone, email, SMS and online chat.
  • Developing support plans for frequent and complex callers.
  • Provide Service Users support across Family and Sexual Harm  Services with a requirement to provide overflow support for 1737 and other Mental Health and Addictions services as directed.
  • Participate in quality improvement and service developments and ensure ethical service delivery
  • Accurately recording client information using various IT systems.

Your Background

  • 1-2 years studying towards qualification (ideally, completed or working towards Bachelor’s Degree in relevant field) and/or 3 years work experience in relevant field e.g. counselling, addictions, nursing, psychology, psychotherapy or social work  
  • Experience of supervision or coaching 
  • Working towards registration with a relevant body within the Mental Health and Addictions field
  • Ideally, six months experience working in Telehealth or similar role, e.g. Helplines / eTherapy/F2F counselling or Therapy 

About us

Homecare Medical is a leader in New Zealand’s virtual healthcare landscape.

As part of our well-respected national organisation, you will be supported Pokohiwi Ki Pokohiwi (shoulder to shoulder) with on-going learning and development, guidance and coaching from a knowledgeable leadership team. 

If you are ready to have a positive impact on the lives and well-being of your fellow New Zealanders, we would love to hear from you!  

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

Kia ora, Mālō and Welcome!

We run the National Telehealth Service which delivers free health and mental health advice, support and information 24/7, 365 days a year. We also provide a range of virtual health and mental health support services.

Whether we're nurses, counsellors, clinicians, accountants, or administrators, everyone at Whakarongorau works to virtually support Kiwis with their wellbeing.

Connect with us today and help support the people of Aotearoa New Zealand.

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