Service Coordinator - National Bowel Screening Programme

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Are you interested in supporting a national health screening programme?

We require Service Coordinators to join our team to provide telephony and data entry support to people across Aotearoa. You can do this by joining us at the National Coordination Centre as part of the National  Bowel Screening Register team.

We contact members of the Māori, Pasifika and high deprivation community who have been invited by the Ministry of Health to complete a Bowel Screening kit. A large focus of this role is to take incoming and make outgoing calls to our services users to ensure that they have received test kits and have the support that they need. You will answer questions they may have and will encourage them to participate in the programme.

This role requires someone who has:

  •  Cultural understanding and ability to connect with people over the telephone
  • A sense of humour, energy, and resiliency
  • Positive attitude, flexible approach and ability to multitask
  • Desire to ensure people access health services they are entitled to
  • Confidence in making and taking calls
  • The technical ability to use a National screening database
  • Proven ability to follow procedures and processes
  • Willingness to be part of a new screening programme and growing team
  • Passion for customer service excellence
  • Ability to analyse information before communicating this to a participant on the telephone
  • Attention to detail, able to write clearly and concisely   
  • Quick and alert mind, with the ability to adapt
  • The ability to converse either in Maori or a Pacific language (preferred)
  • Commitment to quality.

You will be expected to work Monday – Friday (8 – 6pm rostered). We also work an occasional Saturday (penal rates apply) 

Why is Bowel Screening Important?

Every year, more than 3000 New Zealanders are diagnosed with bowel cancer and more than 1200 die from it. 

Māori are more likely than non-Māori to die from bowel cancer, partly because Māori are more likely to be diagnosed with bowel cancer at an advanced stage when it is more difficult to treat.

This free National Bowel Screening Programme aims to save lives by detecting bowel cancer at an early stage, when it can often be successfully treated and has a focus on initiatives that drive equitable participation for all population groups.


How does Bowel Screening save lives?

International evidence shows that bowel screening programmes can save lives through early diagnosis and treatment of bowel cancer. There may be no warning signs that bowel cancer is developing. Where cancers are diagnosed through services that treat people who already have symptoms of bowel cancer, only about 40% are found at an early stage.

Bowel Screening has health, social and economic benefits. Early identification and treatment results in better outcomes for those with bowel cancer and lower treatment costs when compared to the cost of treating more advanced cancers.

A bowel screening programme that has equal screening and follow-up rates for Māori and non-Māori could reduce inequities through early diagnosis and treatment.

The National Bowel Screening Programme has a focus on driving initiatives that support equitable participation for all population groups

Or, know someone who would be a perfect fit? Let them know!

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