Emergency Teletriage Nurse / Paramedic

Energising work environment. Work autonomously alongside St John 111 Emergency Call Centre Staff in Mt Wellington and apply your well-honed triage skills.
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  • With no two days the same, and a wide breadth of clients across Aotearoa
  • 4 weeks paid training to stretch and grow your skills, competitive pay
  • Ability to work autonomously and independently

Homecare Medical is a fast-growing leader in New Zealand’s virtual healthcare landscape. We bring together a range of national helplines, including supporting Aotearoa's crucial 111 Emergency Call Centre.  It's a fresh, connected approach to health care!

About the role:

As an Emergency Teletriage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services. 

An energising work environment and opportunity to work alongside 111 Emergency Call Centre at St Johns Ambulance Service in Mount Wellington, this role will suit those attracted to working autonomously and independently to apply their well-honed triage skills. 

  • Provide secondary care to patients who may not require an ambulance, however are in serious need of medical support
  • Triage patients over the telephone, to assess and help callers take appropriate action, or utilise the correct level of care for a given problem
  • Give advice and support that respects backgrounds and cultures
  • Comply with nursing codes of conduct and best practice, including respecting patient confidentiality, privacy and individual needs
  • Record caller information in our database and following our clinical guidelines and using decision support software

About you:

  • NZ Registered Nurse with a current practising certificate or Paramedic with current authority to practise
  • Background in general nursing with 3 years' post-registration experience or 5+ years Paramedic experience
  • Ideally, two years' experience in acute care, primary care or Teletriage
  • Excellent communication skills
  • Stay calm under pressure
  • Confidence to work with technology, tools, and resources

About us:

Whakarongorau Aotearoa (formerly Homecare Medical) are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including Healthline and COVID-19.  We do this 24 hours a day, seven days a week across seven digital channels to virtually support kiwis to stay well and connect them seamlessly with care when they need it. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams across the country.

If the idea of a role where you can positively impact the lives and well-being of your fellow New Zealanders appeals, we'd love to hear from you!  

Or, know someone who would be a perfect fit? Let them know!

Kia ora, Mālō and Welcome!

We run the National Telehealth Service which delivers free health and mental health advice, support and information 24/7, 365 days a year. We also provide a range of virtual health and mental health support services.

Whether we're nurses, counsellors, clinicians, accountants, or administrators, everyone at Whakarongorau works to virtually support Kiwis with their wellbeing.

Connect with us today and help support the people of Aotearoa New Zealand.

Already working at Whakarongorau Aotearoa // New Zealand Telehealth Services?

Let’s recruit together and find your next colleague.

email
@whakarongorau.nz
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