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Whakarongorau Aotearoa // New Zealand Telehealth Services logotype

Mental Health and Addictions

Our Mental Health service is all about variety - our team supports Kiwis via phone, text, webchat, email and online forums. Every call is different, and our team works across multiple platforms 24/7 talking to New Zealanders about a range of issues, including alcohol, gambling, drug addictions, anxiety, depression or just for someone to talk to. 

If you're compassionate, tech savvy, like to multi-task and want to work with like-minded colleagues, then you'll fit right in with the Mental Health services whānau.


Jobs (Mahi) - Mental Health & Addictions

FAQ

  • We employ both Advisors and Professionals to work from one of our Call Centres in Auckland, Wellington or Christchurch.

    Advisors utilise their previous experience or qualifications in counselling.

    Professionals maintain extensive experience and full registration with a professional body (such as DAPAANZ or NZAC). These roles are open to work from home with certain conditions.

  • Yes! To be considered, you will have an existing level of experience or knowledge. We will provide full training on our systems and processes, followed by precepting.

  • We employ people to work 24, 32 or 40 hours per week if based from home.

    We will consider 20 hours per week if you are based from one of our Call Centres (Auckland, Wellington or Christchurch).

  • Application: 

    Complete your application online to register your interest.

    We will review your experience against our vacancy and discuss with our Hiring Team. We may ask you for more information about yourself.

    Phone screen: 

    One of our friendly team will call you to discuss your background, experience and interest in the role. Its a great idea to read our website so that you know more about Homecare Medical!

    At this stage, we may invite you to complete a short online test to determine your experience with a computer.

    Interview: 

    This will be either in person or virtual with two of our Team.

    Offer: 

    Our favourite part! We get to call you with the good news that we want you on our Team.

About Whakarongorau Aotearoa // New Zealand Telehealth Services

We run the Government-funded free to the public, 24x7 national telehealth services across seven digital channels.

The services we run include General Practice After Hours services, and those that are funded as part of the National Telehealth Services Contract with Government (from 2015).

Since then, we have launched other services and most recently we have supported the Government’s COVID response by establishing the COVID Healthline, the COVID Vaccination Healthline, and the COVID Welfare services.

These services are co-funded by the Ministry of Health, ACC, Te Hiringa Hauora Health Promotion Agency, Ministry of Social Development, and the Department of Corrections.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Founded in 1996

Already working at Whakarongorau Aotearoa // New Zealand Telehealth Services?

Let’s recruit together and find your next colleague.

@whakarongorau.nz