Kia ora, Mālō and Welcome to Whakarongorau Aotearoa Careers - (formerly Homecare Medical)
You’ll notice we’ve changed our organisation name - to Whakarongorau Aotearoa, from Homecare Medical.
We think this name better reflects the work we do. We’ve started rolling it out slowly as things come up for refresh, review, or reprint.
Kia ora, Mālō and Welcome!
We run the Government-funded free to the public, 24x7 national telehealth services across seven digital channels.
Whether we're nurses, counsellors, clinicians, accountants, or administrators, everyone at Whakarongorau works to virtually support Kiwis with their wellbeing.
Connect with us today and help support the people of Aotearoa New Zealand.
Our Teams
Our Services
Our Locations
Auckland
Wellington
Christchurch
Work From Home
What We Offer
Our Values
Telehealth FAQs
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Working in telehealth is similar to working in a traditional health setting in that shifts have a strict start time and scheduled breaks, but there are differences in how you interact with the callers.
In telehealth, calls need to be answered and notes completed within a certain time frame before taking the next call.
You will be getting a steady stream of calls throughout the shift, meaning you will be doing a lot of talking and a lot of time sitting at your desk.
And like any call centre role, you will have KPI’s to meet which include how many calls you take per hour and how long each of those calls last.
Your calls are also monitored for quality and you will receive regular feedback and coaching.
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The biggest differences are that you can’t see your patient, and you don't have unlimited time to spend with them.
The role is about being able to assess a caller's situation quickly and determine what the next steps should be. so that you can move onto the next call in a timely manner
Our clinical software ensures you ask the right questions but you also need to be OK with understanding that your role is not to dive in too deeply and that it is OK to hand the patient off to another service, or for self care.
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Telehealth is all about using technology to improve access to health professionals. It's not a pen and paper job at all!
So while you don't need to be a computer whizz kid, you need to be experienced using a windows based computer with multiple screens.
We will train you in the specialist clinical programmes but you need to be confident using a computer to do all of your work and have the ability to type quickly while talking to the caller.
This can be pressurised as you will be capturing their details and recording notes while also navigating web pages, searching for resources online and using our clinical systems.
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Your first two weeks with us is a full-time training period to get you up to speed with our telehealth systems and services.
After this you will have two weeks of precepting where an experienced colleague will listen to your calls.
You will be working as part of a supportive team with a Team Leader and Shift Supervisor.
We also have Clinical Support Nurses available at all times to guide you with any clinical questions you may have during your shift.
About Whakarongorau Aotearoa I New Zealand Telehealth Services
We run the Government-funded free to the public, 24x7 national telehealth services across seven digital channels.
The services we run include General Practice After Hours services, and those that are funded as part of the National Telehealth Services Contract with Government (from 2015).
Since then, we have launched other services and most recently we have supported the Government’s COVID response by establishing the COVID Healthline, the COVID Vaccination Healthline, and the COVID Welfare services.
These services are co-funded by the Ministry of Health, ACC, Te Hiringa Hauora Health Promotion Agency, Ministry of Social Development, and the Department of Corrections.
We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.