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Working in telehealth is similar to working in a practical health setting in that shifts have a strict start time and scheduled breaks. In telehealth, calls need to be answered within a certain timeframe but you will also have time to complete notes before taking the next call. You will be getting a steady stream of calls throughout the shift, meaning you will be doing a lot of talking. You'll also be spending a lot of time sitting at a desk and have KPI’s to meet which include things like maintaining a good average handling time and adherence to schedule.

The biggest difference is that you can’t see your patients. You have to be able to ask all of the right questions to get the information you need without seeing them.

Previous IT experience is desirable as you will need to be able to type quickly to capture the callers details and record notes during the call. You'll also need to be able to navigate web pages, search for resources online and use our clinical systems.

We have a 2 week full time training period to get you up to speed with our telehealth systems and services. After this you will have two weeks of precepting where an experienced colleague will listen to your calls. You will be working in a supportive team with a Team Leader and Shift supervisor. We also have a Clinical support team to review calls.