Whether we're nurses, counsellors, accountants or clinicians - everyone at Homecare Medical works to virtually support Kiwis with their wellbeing and connect them with care.
Work From Home
What We Offer
We support our staff with industry-competitive salaries.
We work with you to grow your skills and develop professionally.
We support New Zealanders 24/7 and we have a range of shifts available.
We’re growing rapidly, so there’s a lot of opportunity to step into new roles as we expand.
We care for our team and their families – pets
and kids are welcome in our offices.
Work From Home
We aren’t limited to a call centre, many of our staff work from home.
We’re values based and believe in caring for our team.
Rewards & Benefits
We believe in rewarding our staff and offer various banking, health and lifestyle benefits.
We use leading edge technology to give our service users the best care possible.
What's it like working in a telehealth role?
Working in telehealth is similar to working in a practical health setting in that shifts have a strict start time and scheduled breaks. In telehealth, calls need to be answered within a certain timeframe but you will also have time to complete notes before taking the next call. You will be getting a steady stream of calls throughout the shift, meaning you will be doing a lot of talking. You'll also be spending a lot of time sitting at a desk and have KPI’s to meet which include things like maintaining a good average handling time and adherence to schedule.
What are the differences of working in telehealth rather than practical health settings?
The biggest difference is that you can’t see your patients. You have to be able to ask all of the right questions to get the information you need without seeing them.
How computer savvy do I need to be for the role?
Previous IT experience is desirable as you will need to be able to type quickly to capture the callers details and record notes during the call. You'll also need to be able to navigate web pages, search for resources online and use our clinical systems.
What support is there working in telehealth?
We have a 2 week full time training period to get you up to speed with our telehealth systems and services. After this you will have two weeks of precepting where an experienced colleague will listen to your calls. You will be working in a supportive team with a Team Leader and Shift supervisor. We also have a Clinical support team to review calls.